Best HR Metrics for Human Capital Management
I’ve written before about HR Metrics being the key to HR’s seat at the executive table. Given the fact that the HR and recruiting departments are non-income generating, having solid metrics are key to demonstrating to senior leaders and executives how strategic HR initiatives can help affect an organization’s bottom line. But HR is more than just cost per hire, so I thought it would only be fair to share with you some of my favorite human resources measurement examples, metrics, and formulas to demonstrate and capture the value that your team brings to the table.
STRATEGIC HR METRICS EXAMPLES
- Monthly Turnover Rate = (Number of Separations During Month / Average Number of Employees During Month) x 100.
- Revenue per Employee = Total Revenue / Total Number of Employees. This is especially important when evaluating the cost of a lost employee due to voluntary or involuntary turnover.
- Yield Ratio = Percentage of applicants for a recruitment source that make it to a determined stage of the application process.
- Human Capital Cost = Pay + Benefits + Contingent Labor Cost / Full Time Equivalents.
- HR to Staff Ratio = Employees / Human Resources Team Members. This ratio is important since the recession led HR departments to reduce numbers dramatically. HR serves as the internal customer support staff just like call center customer service employees serve as external facing.
- Return on Investment = (Total Benefit – Total Costs) x 100.
- Promotion Rate = Promotions / Headcount.
- Percentage Female at Management Level = Female Management Level Employees / Management Level Headcount. This formula can also be used when evaluating executives at a female level and other diversity categories such as veterans and race.
HUMAN RESOURCE METRICS EXAMPLES
- Employee Absence Rate = Number of Days in Month / (Average Number of Employees During Month x Number of Days). I have used this analysis to look at employee absence rates for different departments and managers. Sometimes the best way to determine if there is a culture or manager opportunity is through evaluating the percentage of absences by department or manager.
- Worker’s Compensation Cost Per Employee = Total Workers Compensation Cost for Year / Average Number of Employees.
- Worker’s Compensation Incident Rate = (Number of Injuries and/or Illnesses per 100 Full-Time Employees / Total Hours Worked by All Employees During the Calendar Year) x 200,000.
- Overtime per Individual Contributor Headcount = Overtime Hours / Individual Contributor Headcount.
- Average Employee Age = Total Age of Employees / Headcount. This is an important metric in my mind when looking at succession planning and forecasting staffing areas of opportunity as older workers begin to consider retirement. It is also an important metric when calculating benefits cost for your organization.
Some people call leveraging metrics as part of your HR strategy an evidence-based HR practitioner. I like to think of it as a smart organizational business partner who specializes in workplace analytics to drive these type of business decisions. Part of being a well-rounded human resource professional who has the entire organization in mind when developing people strategies and other HR programs is using metrics, examples, analytics, and formulas to determine a program’s success or as part of any type of analysis.
Jessica Miller-Merrell, SPHR is an author, speaker, HR professional, and workplace social media expert who has a passion for recruiting, training, and all things social media. She is the president/CEO of Xceptional HR and a leader in the HR community with more than 12 years of industry experience. Follow her on Twitter, @jmillermerrell.
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