Even before the COVID-19 crisis, companies were already facing several challenges, such as the growing skills gap and the continued rise of technologies (in particular, AI and automation) in the workplace. Recognizing that encouraging and enabling skill development on an organization-wide level can foster an environment for growth, more and more companies seek to provide employees with learning opportunities to help them adapt to these shifts. Expanding employee skill sets increases organizational adaptability and prepares the business world for the next version of “normal.” But learning during times of change—such as during a pandemic—can be extremely difficult.
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