Sometimes, when a group is working on a problem (and especially when the challenge they're trying to resolve is a complicated one), different perspectives and opposing suggestions can give way to heated discussion, which in turn can lead to an impasse. Such roadblocks aren't inevitable, though: disagreements are common, but how participants approach problem solving is the key to a meaningful outcome. By implementing certain best practices in a six-step process, teams can be better positioned to tackle their problems straight on and therefore achieve solutions that all team members can live with.
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