Chatbots (or digital assistants) have been around for a while, but their use has soared in recent years, especially during the Covid-19 pandemic, and is expected to climb even higher. Not only are these AI-powered automated software robots rapidly growing smarter, but they're also becoming increasingly capable of handling recruitment tasks such as answering job seekers' questions, prescreening candidates, and scheduling interviews. (One of their most valuable contributions toward recruitment is their ability to recruit 24-7: at any time of day or night, a chatbot can connect a job seeker with positions that best match their skills, experience, and interests.) In order to best leverage chatbots for their own recruitment, though, hiring managers and HR staff first need a basic understanding of what they do and how they work.
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